Legal
BizTray - Privacy Policy
Effective date: July 21, 2026 Product: BizTray Provider: Clearware, LLC, a Delaware limited liability company ("Clearware," "we," "us," or "our") Contact: info@clearware.co | https://biztray.io
The short version (plain-language summary)
This summary highlights the key points. The full policy below controls.
- BizTray runs on your device. The media you download, transcribe, or edit - and the settings and history that go with it - stay on your computer. We don't upload them.
- We don't collect your files, URLs, or filenames. Our crash and usage reporting is built with a code-level filter designed to strip out URLs, file paths, filenames, and media content before anything is sent.
- How BizTray is funded - bandwidth sharing. While BizTray is installed, it shares a portion of your idle internet bandwidth through a bundled partner network (Massive) to relay other parties' traffic. This runs in the background and keeps sharing even after you close BizTray, until you uninstall. It does not read or upload your data. See Section 3. This is disclosed in the EULA and shown by an always-visible status indicator in the app and by Massive's own system-tray icon.
- To operate the network, Massive processes some device data (such as your IP address, an anonymous device identifier, city-level location, device specifications, and bandwidth statistics). Massive is an independent data controller for that processing under its own privacy policy. See Section 3.
- What we do collect is optional and anonymous: crash reports, basic usage counts, and a one-time install signal. You can turn each of these off.
- We don't sell your personal information.
- You have rights to access, delete, and control your data - see Sections 12-13.
1. Who we are
Clearware, LLC develops and distributes BizTray, a free Windows desktop utility app. This policy explains what information the Software and our related services handle, how, and your choices. It applies to the BizTray application and the biztray.io website's interactions with it. It is incorporated into the End User License Agreement.
2. Our core principle: local-first
BizTray is designed to keep your data on your device:
- Media processing is on-device. Downloading, transcription, background removal, and other utilities run using binaries bundled with the app. The files you process are not sent to us or to any Clearware server.
- Your settings and job history are local. Preferences are stored on your device (via a local settings store), and job history is stored in a local database on your device. We don't have a copy.
- No account required. BizTray does not require you to create an account or give us your name, email, or other identifying details to work.
3. The bandwidth exchange (how the app is funded)
BizTray is free because, while it is installed, it shares a portion of your device's idle, unused internet bandwidth through a bundled third-party network operated by Massive and/or its partners (the "Exchange"). Your connection relays third-party internet traffic. This is how we generate revenue instead of charging you or showing ads.
The Exchange runs in the background, including after you close BizTray. The Massive agent starts with your Windows user session and keeps sharing while you are logged in, even after you close or quit BizTray, until you turn sharing off or uninstall. It shares only for the logged-in Windows user; it is not a system-wide service and does not run for other users of the device or at the Windows sign-in screen.
The Exchange does not access your data. Specifically, it does not read, upload, or share your files, the media you process, your browsing or search history, the sites you visit, your credentials, cookies, keystrokes, or screen contents. It relays other parties' traffic - not yours.
What Massive processes to operate the network. To route traffic, Massive processes a limited set of device data: your IP address (during active sessions), an anonymous device identifier, city-level location, device specifications, and connection and bandwidth statistics. Massive retains this data on a capped schedule (currently up to 60 days) and is an independent data controller for it, governed by Massive's own terms and privacy policy, not ours. See:
- Massive license: https://www.joinmassive.com/en/terms
- Massive privacy policy: https://www.joinmassive.com/en/privacy
- Massive SDK privacy policy: https://www.joinmassive.com/en/monetization-sdk-privacy-policy
- Massive FAQ: https://www.joinmassive.com/faq
Resource use. Sharing uses network bandwidth and a small amount of CPU. BizTray does not itself instruct the Massive agent to keep your computer awake; depending on your system and the agent's own default behavior, participating may keep your device awake or reduce how often it sleeps while sharing is active, and otherwise defers to your operating system's normal power and sleep settings.
Your control. You can turn sharing off at any time from BizTray's Settings, BizTray's tray menu, or Massive's own system-tray icon; a stop from Massive's icon is honored and the app will not restart sharing behind you. Note: BizTray's utilities do not run while sharing is off (see the EULA Section 4). To end participation permanently, uninstall the app, which stops and removes the Massive agent.
4. Information the Software collects
Everything below is optional, off-switchable, and designed to carry no personal identifiers, URLs, filenames, or content.
| Data | What it is | Purpose | Default | Third party |
|---|---|---|---|---|
| Crash reports | Anonymized error type and stack trace with URLs, file paths, filenames, and local variables scrubbed out before sending | Diagnose and fix crashes | On (opt-out) | Sentry |
| Usage analytics | A small, fixed set of events: app launched, a utility opened, a job started/succeeded/failed, an ML model finished downloading, a bundled dependency (e.g. yt-dlp) self-updated, and the app-update lifecycle (update offered/downloaded/applied/failed). The only details attached are the module id, a coarse error category, the update channel (stable/beta), a public version number, the model name (e.g. ggml-base.en), and the component name (e.g. yt-dlp) | Understand which features are used, how reliably, and whether updates are being adopted | On (opt-out) | Aptabase |
| Install-attribution signal | A one-time first-launch ping containing a random install identifier created by the installer (a UUID) - no name, email, or device profile | Measure how many downloads become active installs | On (opt-out) | Clearware (biztray.io) |
| Update checks | A request to our update server to see whether a newer version exists | Deliver security and functionality updates | On (needed to update) | Clearware / update host |
How the "no PII" design is enforced. In the Software, every analytics event passes through an allow-list that permits only the fixed event names and the non-identifying properties above; anything else is dropped. Every crash report passes through a scrubbing step that removes user/identity fields and redacts URLs, Windows and Unix file paths, and media filenames from the text before transmission. This is a design safeguard, not an absolute guarantee.
5. Information we do NOT collect
We do not collect, and the Software is built not to transmit:
- the URLs, links, or search terms you enter;
- the names or contents of the files you download, transcribe, edit, or export;
- the media itself (video, audio, images, transcripts);
- your browsing history or the websites you visit;
- your name, email address, passwords, payment details, or precise location;
- persistent cross-site advertising identifiers.
6. How we use information
We use the limited, anonymous information we do collect only to:
- keep the Software stable (diagnose crashes and errors);
- understand which features are used and how reliably, to prioritize improvements;
- measure install activation in aggregate;
- deliver updates.
We do not use it to build advertising profiles or to identify you.
7. Cookies and tracking
The BizTray desktop application does not use advertising cookies or cross-site trackers. Our website may use minimal, essential cookies or privacy-respecting analytics; where required, we will present a cookie notice on the site.
8. Legal bases for processing (EEA/UK users)
Where the GDPR or UK GDPR applies, we rely on these legal bases:
- Legitimate interests - for anonymous crash and usage reporting and aggregate install measurement, to keep the Software secure, stable, and improving, balanced against your privacy (and you can opt out).
- Consent - where required, including your acceptance of the bandwidth exchange and telemetry at first run; you may withdraw consent by disabling the relevant option or uninstalling.
- Performance of a contract - to provide the Software and deliver updates under the EULA.
9. How information is shared
We share information only as follows:
- Service providers (sub-processors): Sentry (crash reporting) and Aptabase (privacy-friendly, anonymous analytics) process the limited data described above on our behalf.
- The Exchange operator: Massive and/or its partners operate the bandwidth-sharing network as an independent data controller, subject to their own terms and privacy practices. Massive is not our service provider or processor for that activity.
- Update and website hosting providers deliver updates and run biztray.io.
- Legal and safety: we may disclose information if required by law, or to protect the rights, safety, or property of Clearware, our users, or others.
- Business transfers: if Clearware is involved in a merger, acquisition, or asset sale, information may transfer as part of that transaction, subject to this policy.
We do not authorize these providers to use the data for their own unrelated purposes.
10. We do not sell your personal information
We do not sell your personal information, and we do not share it for cross-context behavioral advertising, as those terms are defined under the California Consumer Privacy Act (CCPA/CPRA) and similar U.S. state laws. Because the Software is built to avoid collecting personal identifiers in the first place, there is very little personal information involved at all.
11. Data retention
- On your device: your files, settings, and job history remain until you delete them or uninstall the app.
- Crash and usage data: retained by our providers for a limited period consistent with diagnosing issues and understanding trends, then deleted or aggregated.
- Install-attribution signal: retained in aggregate/measurement form; the random install id is not linked to your identity.
- Exchange data processed by Massive: governed by Massive's own retention schedule (currently capped at up to 60 days), under Massive's privacy policy.
12. Your privacy rights
Depending on where you live, you may have rights to:
- access the personal information we hold about you;
- correct inaccurate information;
- delete your information;
- object to or restrict certain processing, and withdraw consent;
- portability of information you provided;
- non-discrimination for exercising your rights.
Because BizTray is local-first and largely anonymous, the fastest way to exercise most of these rights is directly in the app - turn off telemetry, turn off bandwidth sharing, delete your local data, or uninstall. To make a formal request, or if you're in the EEA/UK, California, or another region with statutory rights, email info@clearware.co and we will respond as required by law. You may also have the right to lodge a complaint with your local data-protection authority.
For rights relating to the data Massive processes to operate the Exchange, contact Massive through the privacy policy linked in Section 3.
13. Your choices and controls
You are in control of the optional data flows:
| Control | Where | Effect |
|---|---|---|
| Crash reporting | First-run consent screen and Settings | Turn off to stop sending any crash reports |
| Usage analytics | First-run consent screen and Settings | Turn off to stop sending usage events |
| Install-attribution | Settings | Turn off to suppress the first-open signal |
| Bandwidth sharing on/off | BizTray Settings, BizTray tray menu, or Massive's tray icon | Stops sharing immediately. While off, the app's utilities do not run (see EULA Section 4) |
| End sharing permanently | Uninstall | Uninstalling stops and removes the Massive agent and ends participation |
This policy does not claim automatic pausing on metered connections or during active use, and does not claim a bandwidth cap. Those controls are not part of the shipped build.
14. Security
We design the Software to minimize the data at stake: processing is local, the renderer runs sandboxed and isolated from system APIs, privileged work is confined to the app's main process behind a typed bridge, and bundled or downloaded binaries and models are integrity-verified (SHA-256) before they run. No method of transmission or storage is completely secure, but we take reasonable measures to protect the limited information we handle.
15. Children's privacy
BizTray is not directed to children under 13 (or the minimum age required in your jurisdiction), and we do not knowingly collect personal information from them. If you believe a child has provided us personal information, contact info@clearware.co and we will address it.
16. International data transfers
We are based in the United States, and our service providers may process data in the U.S. and other countries. Where required, we use appropriate safeguards (such as standard contractual clauses) for transfers of personal data out of the EEA, UK, or other regions with transfer restrictions.
17. Changes to this policy
We may update this Privacy Policy to reflect changes to the Software, our practices, or the law. When changes are material, we will update the effective date and provide reasonable notice (for example, in-app or on biztray.io). Your continued use of the Software after an update takes effect constitutes acceptance of the updated policy.
18. Contact us
Clearware, LLC Email: info@clearware.co Web: https://biztray.io
For privacy requests, please put "Privacy Request" in the subject line so we can route it quickly.